Privacy Policy

Bromley Cleaners Privacy Policy

This Privacy Policy explains how Bromley Cleaners collects, uses, stores and protects personal data relating to its customers and prospective customers in the Bromley area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Bromley Cleaners customers and service users located in the Bromley area, including those who enquire about our services, make bookings, or otherwise interact with us in the course of our cleaning services.

Who we are and scope of this policy

Bromley Cleaners is a cleaning services provider operating in the Bromley area. For the purposes of data protection law, Bromley Cleaners is the data controller in relation to the personal data described in this policy. This means that we decide how and why your personal data is used and are responsible for ensuring that it is handled lawfully.

This policy covers personal data collected when you contact us, request a quote, book a service, use our services, or otherwise interact with us as a customer or potential customer in the Bromley area.

Personal data we collect

We only collect personal data that is relevant and necessary for the provision and management of our cleaning services. The types of personal data we may collect include:

Contact details such as your name, residential or business address in the Bromley area, and any other address where services are to be provided.

Communication details such as your preferred contact method and the content of communications that you send to us, including enquiries, complaints or feedback.

Service information such as details of the cleaning services you request, frequency of visits, property access instructions, and any notes required to perform the service safely and effectively.

Billing and payment information such as billing address and records of payments made and amounts owed. We do not store full payment card details when payments are processed by third party payment processors.

Technical and usage data such as information about how you contact us and how you use our services, for example records of bookings, service history and related correspondence.

How we collect your personal data

We collect personal data from you directly when you contact us to request a quote, make a booking, or manage an existing booking. This may be by telephone, online form, written communication, or in person.

We may also collect information generated in the course of providing services, such as records of completed cleaning visits and notes required to ensure consistent service delivery.

We do not routinely obtain customer personal data from third parties. If we do receive information from a third party, we will only use it where we have a lawful basis to do so and where it is relevant to our services.

Lawful bases for processing your personal data

We process personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your bookings, and handle payments and billing.

Legal obligation. We may process personal data where we are required to comply with legal and regulatory obligations, such as record keeping, accounting, and responding to valid requests from authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This can include improving our services, managing our relationship with you, scheduling staff, and protecting our business from fraud or misuse.

Consent. In some limited situations, we may rely on your consent, for example where we send you certain types of marketing communications that are not otherwise permitted. When we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage cleaning services, including confirming bookings, arranging access to the property, carrying out the services, and handling any changes to your booking.

To communicate with you about your bookings, quotations, invoices, service updates, and any enquiries or complaints you raise.

To manage our business operations, including staff scheduling, service quality monitoring, internal administration, and financial management.

To comply with legal and regulatory requirements, such as record keeping and responding to legal requests.

To improve our services and customer experience, for example by understanding how often services are used and reviewing feedback received.

Where permitted, to send you information about our services that may be of interest to you. You can ask us to stop sending such information at any time.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the operation of our services or to meet legal obligations, including:

Service providers that act as data processors on our behalf, such as companies providing payment processing, accounting support, or IT and data storage services. These providers are only permitted to process personal data in accordance with our instructions and must keep it secure and confidential.

Professional advisers, such as accountants or legal advisers, where this is necessary for the management of our business or to obtain professional advice.

Public authorities or law enforcement bodies, where we are required to do so by law or where disclosure is necessary to protect our rights, property or safety or the rights, property or safety of others.

Where personal data is shared with processors, we ensure appropriate data processing agreements are in place to protect your information in line with data protection law.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In deciding how long to retain personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether those purposes can be achieved by other means. We also consider applicable legal retention periods.

Typically, customer records related to the provision of cleaning services will be kept for as long as you remain an active customer and for a reasonable period after the end of the relationship to handle any queries or disputes. Basic accounting and transaction records may be kept for a longer period where required by law.

When personal data is no longer required, we will securely delete or anonymise it.

International transfers

Where we use third party service providers, your personal data may be stored or accessed outside the United Kingdom. In such cases, we will ensure that appropriate safeguards are in place to protect your data, in line with data protection law, such as using jurisdictions recognised as providing an adequate level of protection or putting in place standard contractual clauses or equivalent safeguards.

How we protect your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures are designed to provide a level of security appropriate to the risks involved and may include access controls, encryption, secure storage, staff training and regular review of our security procedures.

Your rights under data protection law

As a data subject, you have a number of rights in relation to your personal data under data protection law. These rights apply to all Bromley Cleaners customers in the Bromley area, subject to certain limitations and exemptions. Your rights include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

Right to rectification. You can ask us to correct inaccurate personal data and to complete incomplete data.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object. You can object to our processing of your personal data where we are relying on legitimate interests. You also have an absolute right to object to direct marketing.

Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format and that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data has not been handled in accordance with the law.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.