Terms And Conditions

Bromley Cleaners Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Bromley Cleaners to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation purchasing or using cleaning services from Bromley Cleaners.

Company means Bromley Cleaners, the provider of cleaning services.

Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, deep cleaning, or related services supplied by the Company.

Cleaner means any employee, contractor or representative engaged by the Company to provide the Services.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company for the supply of Services, comprising these Terms and Conditions and any written or verbal booking confirmation.

2. Scope of Services

The Company provides domestic and commercial cleaning services within its designated service area. The exact scope of the Services, including type of cleaning, frequency, estimated duration and price, will be agreed at the time of booking.

Any additional tasks or variations requested by the Client that fall outside the agreed specification may incur additional charges. The Company will inform the Client of any such charges before proceeding, wherever reasonably possible.

The Company reserves the right to refuse or discontinue Services if conditions at the Premises are unsafe, unsanitary beyond the remit of normal cleaning, or otherwise make it impracticable for the Cleaner to carry out the work.

3. Booking Process

Bookings may be made by the Client through the Company’s designated booking channels. By making a booking, the Client confirms that they are legally capable of entering into a binding contract and are at least 18 years old.

At the time of booking, the Client will be asked to provide accurate details of the Premises, the required Services, preferred date and time, and any relevant access information. The Client is responsible for ensuring all information provided is correct and up to date.

All bookings are subject to availability. The Company will confirm acceptance of the booking and provide a booking confirmation, which may be communicated verbally or in writing. The Agreement between the Client and the Company is formed when the booking is confirmed.

The Company aims to allocate the same Cleaner or team to regular Clients, but this cannot be guaranteed. The Company reserves the right to change assigned personnel, schedules or equipment as reasonably required to deliver the Services.

4. Access to the Premises

The Client must provide the Company and its Cleaners with safe and reasonable access to the Premises at the agreed time. This may include keys, access codes, entry arrangements with a concierge, or the presence of the Client or an authorised representative.

If the Cleaner is unable to gain access to the Premises at the agreed time, this may be treated as a late cancellation and the Client may be charged in accordance with the cancellation terms below.

Any keys provided to the Company must be clearly labelled without reference to the full address of the Premises. The Company will take reasonable care of keys while in its possession but accepts no liability for loss or damage beyond what is required by law.

5. Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including ensuring that all areas are free from hazards and that any pets are secured where necessary.

Inform the Company of any fragile items, surfaces requiring special care, alarm systems, or restrictions on the use of particular cleaning products or equipment.

Ensure that utilities such as electricity and water are available at the Premises during the visit, unless otherwise agreed.

Refrain from instructing Cleaners directly to perform tasks that are outside the agreed scope or that may be unsafe or unlawful.

6. Pricing and Payment

Prices for Services are based on the information provided by the Client at the time of booking and may be quoted on an hourly, per job, or fixed-fee basis. All prices will be communicated to the Client before confirmation of the booking.

The Company reserves the right to adjust prices if the information provided by the Client is incomplete or inaccurate, or if the actual condition or size of the Premises requires additional time or resources. Any such adjustments will be notified to the Client as soon as reasonably possible.

Payment terms will be advised at the time of booking. The Company may require payment in advance, on the day of service, or within a specified period following completion of the Services. The Client is responsible for ensuring that payment is made in full and on time.

The Company accepts commonly used methods of payment as notified to the Client. Cash payments to individual Cleaners do not constitute payment to the Company unless expressly authorised in writing by the Company.

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel future services until the outstanding balance is cleared.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing reasonable notice to the Company. The minimum notice period and any applicable cancellation charges will be communicated at the time of booking and may vary depending on the type of service.

As a general guideline, if the Client cancels or reschedules a visit with short notice, the Company reserves the right to charge a cancellation fee up to the full value of the booked service, particularly where the Cleaner has already been dispatched or allocated.

If the Company needs to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, transport disruption, or operational issues, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect losses resulting from such changes, but any pre-paid amounts for the cancelled visit will be applied to the rearranged booking or refunded as appropriate.

8. Service Quality and Complaints

The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible and no later than 48 hours after the visit.

Where a complaint is justified and relates specifically to the quality of cleaning, the Company may offer to rectify the issue by arranging a re-clean of the affected areas, subject to reasonable conditions and availability.

The Client agrees to allow the Company reasonable access and opportunity to investigate and address any complaint. Refunds or partial refunds will be considered at the Company’s discretion and only after a fair assessment of the circumstances.

9. Liability and Insurance

The Company will carry appropriate public liability and, where applicable, employer’s liability insurance for the provision of cleaning services. Details of insurance cover are available on request.

The Company will take reasonable care when providing the Services. However, the Company’s liability for any loss, damage or expense arising from or in connection with the Services is limited, to the fullest extent permitted by law, to the lesser of the cost of re-performing the relevant Services or the total fees paid by the Client for the particular visit during which the event occurred.

The Company is not liable for normal wear and tear or for damage resulting from pre-existing defects, inherent weaknesses, poor installation, or improper condition of items or surfaces at the Premises. This includes, but is not limited to, wear on carpets and fabrics, discolouration of grout, or damage to items that are not securely fixed or are already fragile.

The Company is not responsible for loss of cash, jewellery, art, or other valuables left at the Premises. Clients are advised to secure valuables before the commencement of any cleaning visit.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Waste Handling and Environmental Regulations

The Company will handle general household and office waste generated in the course of cleaning in a responsible manner and in accordance with relevant waste and environmental regulations.

The Company’s standard Services do not include the removal or disposal of hazardous, clinical, building, or bulky waste such as chemicals, syringes, asbestos, construction debris, large furniture, or electrical appliances. The Client is responsible for arranging appropriate specialist collection or disposal for such items.

Where the Company agrees to remove limited quantities of non-hazardous waste from the Premises, this will be done in line with applicable regulations and may incur additional charges. The Client warrants that any waste presented for removal is safe, non-hazardous and lawful to transport and dispose of.

11. Property and Security

The Client is responsible for ensuring that the Premises are adequately secured before and after the visit, including doors, windows, and alarm systems. If the Cleaner is required to set or disable alarms, the Client must provide clear written or verbal instructions.

The Company will not be liable for any alarm call-out charges or security system malfunctions unless such issues are caused directly by the negligence of the Cleaner.

12. Health and Safety

The Company is committed to operating in accordance with applicable health and safety legislation. Cleaners are instructed to carry out work in a manner that protects their own safety and that of others.

The Company reserves the right to withdraw Services immediately if a Cleaner considers that they are being asked to work in unsafe conditions or to handle substances or items that pose an unacceptable risk to health.

13. Staff Relationship and Non-Solicitation

The Client agrees not to directly employ, engage, or offer work to any Cleaner introduced by the Company during the period of the Agreement or within six months of the last provision of Services, without the prior written consent of the Company.

Where the Client breaches this clause, the Company reserves the right to charge a reasonable introduction fee to cover recruitment, training and administrative costs associated with the loss of the Cleaner.

14. Personal Data and Confidentiality

The Company will collect and process personal data only as necessary to deliver the Services, administer bookings, process payments, and meet legal obligations. Personal data will be handled in accordance with applicable data protection laws.

The Company will treat information relating to the Client and the Premises as confidential and will not disclose it to third parties except as required to provide the Services, comply with the law, or with the Client’s consent.

15. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to any new or renewed bookings. Where changes materially affect ongoing regular services, the Company will notify the Client in advance where reasonably practicable.

16. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure is due to events beyond its reasonable control, including but not limited to severe weather, transport disruption, industrial action, pandemics, acts of government, or other force majeure events.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the supply of Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede all previous agreements, understandings or arrangements, whether written or oral.