Service Terms and Conditions

This Service Terms and Conditions statement sets out the contractual basis on which we provide services and the expectations that apply to both the provider and the client. These terms of service and the terms & conditions herein are intended to be a clear, practical summary of rights and responsibilities relating to bookings, payments, cancellations, liability and waste compliance. By engaging our services you acknowledge that you have read, understood and agreed to these service terms and conditions agreement components.

We use a plain-English approach in these terms & conditions while keeping the legal meaning intact. The following sections explain the booking process, the accepted methods for payment, cancellation rules, limitations on liability and how we handle regulated waste when applicable. Where lists are used they appear as concise items to help you review obligations and options quickly.

1. Booking process

How to make a booking — Bookings are accepted via the provider's published channels at the time of request. A booking is considered confirmed when the provider issues an acknowledgement or confirmation of the booking and any required deposit has been received. A reservation reference or order number will be provided for tracking and administrative purposes. The booking process requires accurate information; clients must ensure that details supplied are complete and correct.

1.1 Eligibility and information

All bookings must be made by a person who has the authority to enter into a contract. The client must provide any relevant information needed to perform the service, including access arrangements, site safety information and any known constraints. Failure to disclose critical information which affects service delivery may result in additional charges or postponement of the service.

1.2 Changes to a booking — Requests to amend booking dates, scope or location should be made as soon as possible. Amendments may be subject to availability and additional fees. The provider will confirm whether the requested change can be accommodated and outline any cost implications before proceeding.

1.3 Confirmation — Confirmation of the booking will typically include the scheduled date(s), a summary of the agreed work, any special instructions and payment terms. The client should review the confirmation and raise any concerns immediately; silence is taken as acceptance of the stated arrangements.

2. Payments

General payment terms — Fees and charges for services are set out in the quotation or written confirmation. Unless stated otherwise, payment is due in accordance with the confirmation. The provider may require a non-refundable deposit or full prepayment for certain types of work or where third-party costs apply.

Accepted forms of payment will be described at the point of booking. Invoices should be settled within the timeframe specified on the invoice. Late payment may give rise to interest and administrative charges. The provider reserves the right to suspend future services where outstanding balances exist.

2.1 Pricing and variations

Prices are calculated based on information available at the time of the quotation. If, after booking, unforeseen circumstances arise that materially affect the cost of providing the service (for example additional labour, specialist equipment or regulatory compliance costs), the provider will notify the client and obtain approval for any variation before proceeding.

3. Cancellations and refunds

Cancellation by the client — Clients may cancel a confirmed booking subject to the cancellation policy communicated at the time of booking. Cancellation may attract a fee to reflect costs already incurred. Refunds, where applicable, will be processed in a timely manner but may be reduced to account for non-recoverable expenses.

Typical cancellation terms include, but are not limited to:

• More than 14 days’ notice — full refund of prepayments, less any third-party costs.
• Between 7 and 14 days’ notice — partial refund or credit subject to terms.
• Less than 7 days’ notice — no refund and the full charge may apply.

Cancellation by the provider — The provider reserves the right to cancel a booking where it cannot reasonably perform the service (for example due to safety concerns, regulatory constraints or force majeure events). In such circumstances the provider will offer an alternative date or a refund of sums paid with no further liability.

4. Liability and indemnity

Limitations of liability — To the fullest extent permitted by law, the provider's liability for loss or damage arising from the provision of services is limited to the fee paid for the relevant services. The provider is not liable for indirect or consequential losses, lost profits, loss of opportunity or business interruption unless required by law.

Client responsibilities and indemnity — Clients must ensure that premises and environments are safe and suitable for the contracted work. The client agrees to indemnify and hold the provider harmless from claims arising from the client's failure to disclose relevant information, negligence, or breach of these terms.

4.1 Insurance

The provider maintains appropriate insurance cover for public liability and professional indemnity in amounts considered customary for the sector. Evidence of insurance may be made available on request. Insurance does not replace the need for clients to take reasonable steps to minimise risk and to maintain their own cover where necessary.

5. Waste regulations and environmental compliance

Classification and handling — Where services involve the removal, carriage or disposal of waste, the provider will classify, handle and dispose of materials in accordance with applicable waste regulations. The client must inform the provider of any special or hazardous waste streams prior to collection or service commencement.

Clients must not present hazardous, controlled or prohibited items without prior written agreement. If undisclosed hazardous materials are encountered, the provider may stop work and take necessary steps to ensure safety and compliance; additional charges for safe handling, containment and lawful disposal will apply.

Documentation and authorisation — For regulated waste the provider will supply the required documentation, such as transfer notes or consignment information, where applicable. The client is responsible for ensuring necessary authorisations are in place when they are the waste producer or when special permits are required.

6. Health, safety and site access

Site rules — The client must ensure that access to the site is safe and, where relevant, that any site-specific induction or personal protective equipment requirements are met. The provider may refuse to undertake work if reasonable health and safety measures are not in place.

Where services are carried out in occupied premises the client should ensure minimal disruption to third parties and provide clear instructions for access, parking and security. The provider will take reasonable steps to protect property and to comply with any agreed site-specific protocols.

Third-party contractors — When multiple contractors are present, the client will coordinate activities as necessary and ensure that responsibilities for safety are clearly allocated. The provider will co-operate with other contractors but is not responsible for the acts or omissions of third parties engaged by the client.

7. Data protection and confidentiality

Use of personal data — Any personal data processed in the provision of services will be handled in accordance with applicable data protection laws. The provider will process client data only for the purposes of delivering contracted services and for lawful administrative needs.

Confidential information exchanged between the parties in connection with the service shall be kept confidential and not disclosed to third parties, except where disclosure is required by law or for the performance of the contract (for example to waste carriers or disposal facilities). Each party will implement reasonable measures to protect confidential data.

Retention of records — The provider will retain records, invoices and relevant documentation for a reasonable period consistent with regulatory and accounting obligations. Where clients request copies of documentation required by waste regulations or service records, these will be provided on request where available and permitted.

8. Termination

Termination for convenience — Either party may terminate the agreement in accordance with the cancellation provisions above. Termination does not affect accrued rights, liabilities or obligations which by their nature should survive termination, such as obligations regarding payment, confidentiality and liability for prior acts.

Immediate termination — The provider may terminate services immediately where the client’s actions or omissions pose material risk to health and safety, are illegal, or fundamentally breach these terms. In such cases fees for work carried out up to the date of termination will remain payable.

9. Governing law and dispute resolution

Applicable law — These terms are governed by the law of the jurisdiction stated in the service confirmation. Any dispute arising from or in connection with these terms will, where possible, be resolved by negotiation between the parties. If negotiation fails, the dispute may be referred to mediation or other agreed alternative dispute resolution before formal proceedings.

9.1 Final provisions

If any provision of these terms is held to be unenforceable, the remaining provisions will remain in full force. No failure or delay by the provider in exercising any right shall operate as a waiver. These terms constitute the entire agreement between the parties in relation to the subject matter and supersede prior agreements.

Interpretation — Headings are for convenience only and do not affect interpretation. References to clauses include sub-clauses. Words in the singular include the plural and vice versa. The parties confirm they have had an opportunity to obtain independent advice before accepting these terms.

Acceptance — By proceeding with a booking and/or instructing the provider to commence services, the client confirms acceptance of these service terms and conditions in full. These terms are effective from the date of confirmation of the booking unless otherwise agreed in writing.